Kaushik

Running an online store is exhilarating, but let’s be real, it’s also exhausting. Between juggling customer inquiries, managing inventory, processing orders, updating product listings, and keeping up with marketing campaigns, even the most passionate entrepreneurs hit a breaking point. The truth is: as your business grows, so does

Every industry has its crunch time. For retail, it’s Black Friday. For airlines, it’s holiday travel. For accountants, it’s tax season. For call centers, it’s all of the above, and more. These moments of sudden demand are known as call center spikes. They’re the periods

Running an online store today is exciting. But here’s the catch: once orders start coming in, so do the questions. Where’s my order? How do I return this? Can I swap sizes? If you can’t answer quickly, you risk losing customers to competitors who can. That’s

The Asia-Pacific (APAC) region has rapidly emerged as one of the most promising markets for SaaS companies. With countries like India, Singapore, Japan, and Australia adopting cloud-based solutions at unprecedented rates, APAC is expected to contribute over 30% of global SaaS revenue by 2025. The opportunity is undeniable, but so

If you’ve ever been stuck waiting on hold, repeating yourself to different agents, or arguing with a chatbot that just doesn’t get it, you know the frustration. That pain is exactly why companies in 2025 are turning to AI in customer support. Done right, it makes service faster,

When you launch a baby product brand, it’s tempting to think that a great product alone will sell itself. You’ve created lotions, shampoos, and diapers designed to be gentle, safe, and effective. You’ve invested in packaging, marketing campaigns, and social media. But the reality is, parents don’

“Would you trust a robot with your refund?” That’s the question on most customers’ minds, even if they don’t phrase it that way. Nobody wakes up wanting to fight with a chatbot. When customers reach out, it’s rarely about something complex. They just want to know: When

Here’s the thing, brands like Chewy, Starbucks, and Amazon have figured out one of the most underrated secrets to customer loyalty: they actually listen. Not just through social media mentions or angry tweets, but through thoughtful, bite-sized customer surveys. Done right, surveys aren’t boring forms people skip. They’