Top 5 Shopify Helpdesk Apps for Customer Support in 2025
Running an online store today is exciting. But here’s the catch: once orders start coming in, so do the questions. Where’s my order? How do I return this? Can I swap sizes? If you can’t answer quickly, you risk losing customers to competitors who can.
That’s why the first thing most store owners look for after setting up Shopify is a helpdesk app. The right tool doesn’t just speed up responses, it makes your whole brand feel more trustworthy and polished. In fact, great support often leads to repeat sales and word-of-mouth marketing.
Let’s break down what makes a strong helpdesk, and then dive into the 5 best Shopify helpdesk apps that can make your support faster, friendlier, and more effective.
What Makes a Great Shopify Helpdesk App?
Not every app is built the same. Some are lightweight and perfect for new stores; others are loaded with enterprise features. But no matter where you’re at, the best Shopify customer support tools usually tick these boxes:
- Omnichannel support: Handle email, live chat, social media, and sometimes SMS in one place.
- Shopify integration: Pull order details directly into support tickets so you don’t keep asking “What’s your order number?”
- Automation: Use canned replies, auto-tagging, or even AI to handle FAQs instantly.
- Self-service options: Knowledge base, help center, or customer portals that reduce repetitive tickets.
- Scalability: Grows with your business, whether you’re shipping 100 or 10,000 orders a month.
- Analytics: Reports on ticket volume, response times, customer satisfaction (CSAT), and recurring issues.
With those in mind, let’s look at the top contenders.
The 5 Best Shopify Helpdesk Apps
These are five of the most popular, reliable, and effective tools in 2025. Each one suits different needs, so you’ll want to pick based on your store size, budget, and growth plans.
1. UVdesk – Affordable & Flexible
If you’re just getting started but still want something that feels professional, UVdesk is a solid pick. It’s like a traditional ticketing system, but tailored for Shopify.
- Integrates with 50+ apps, so your workflows stay smooth.
- Sends automated notifications to both agents and customers, reducing back-and-forth.
- Handles multiple Shopify stores from one dashboard, useful if you manage more than one brand.
UVdesk is especially popular with smaller and mid-sized Shopify businesses that need structure but don’t want to spend heavily yet. After the free trial, pricing starts at $18/month, making it one of the cheapest options out there.
2. Zendesk – The Enterprise Favorite
If you’ve worked in customer service before, you’ve probably heard of Zendesk. It’s used by massive companies worldwide and is known for being powerful, customizable, and feature-rich.
- Brings together email, chat, phone, and social in one hub.
- Strong reporting and dashboards to monitor performance.
- Flexible automations to route tickets and manage high volumes.
The trade-off? Zendesk can feel heavy for smaller Shopify stores. It’s best suited for teams with multiple agents, lots of daily tickets, and the need for deep reporting. Pricing starts at $19/month, but many brands pay more as they scale.
👉 Example: Many enterprise-level fashion brands lean on Zendesk because of its robust setup, but smaller D2C brands often find it overwhelming.
3. Kim.cc – Smart AI Helpdesk for Growing Brands
This is where things get exciting. Kim.cc is one of the newer Shopify helpdesk apps, designed for merchants who want modern AI features without the steep enterprise costs.
- Unified inbox: Manage email, chat, and social messages in one clean dashboard.
- AI assistance: Drafts replies and suggests answers, so agents can respond faster.
- Real-time insights: Monitor sentiment, ticket volume, and response times.
- Affordable plans: Offers a free tier with pay-as-you-go upgrades, making it startup-friendly.
Kim.cc is perfect for small to mid-sized stores that don’t have big support teams but still want a polished customer experience. For example, a fast-growing Shopify fashion brand could use Kim.cc to handle peak sales season, letting AI handle repetitive “Where’s my order?” tickets while agents focus on complex cases.
👉 Pro tip: If you’re aiming for a balance between automation and personal touch, Kim.cc gives you both.
4. Re:amaze – The Live Chat Powerhouse
While Zendesk has been around for decades, Re:amaze was built with eCommerce in mind. Its strength lies in real-time chat and multichannel communication.
- A sleek dashboard for chat, email, and social DMs.
- Deep integration with Shopify, you can see customer orders and issue refunds without leaving the app.
- Proactive chat triggers (like “Need help?” popups on checkout pages).
Brands that thrive on conversational selling, like beauty or skincare startups, love Re:amaze. Customers browsing product pages can get answers instantly, which helps turn questions into sales. Plans start around $20/month with a 14-day free trial.
5. Gorgias – Deep Shopify Integration
Last but not least, Gorgias is a favorite among Shopify Plus merchants. It’s built specifically for eCommerce and shines with its integrations.
- Pulls in Shopify, ReCharge, ShipStation, and loyalty program data right into tickets.
- Lets you refund, edit orders, and apply discounts directly from the helpdesk.
- Powerful automation rules to tag, assign, and respond to repetitive tickets.
Brands like Gymshark use Gorgias to streamline support across thousands of orders. The tool makes it easy for agents to see order details instantly, reducing first-response time. Pricing starts at $30/month, but it can get expensive for startups.
How to Choose the Right Helpdesk for Your Store
With so many options, how do you pick? Here’s a quick framework:
- Check your ticket volume.
- Under 20 tickets/day? Start with something lightweight like UVdesk or Kim.cc.
- 50+ tickets/day? Look at Gorgias, kim.cc or Zendesk for more automation.
- Decide on channels.
- If most queries come via live chat, Re:amaze is hard to beat.
- If you get a mix of email, chat, and social, Kim.cc or Gorgias might be better.
- Balance budget vs features.
- Don’t overpay for enterprise features you won’t use yet.
- Kim.cc and UVdesk give you affordable ways to start strong.
- Look at scalability.
- Plan for where you’ll be in 12 months. Switching tools mid-growth can be messy.
Tips to Improve Customer Support Right Away
Even before you pick your perfect app, here are some things you can do today to boost your customer experience:
- Write templates for your top 5 FAQs (returns, shipping, refunds, sizing, product care).
- Add an FAQ or knowledge base to your store to cut down on repetitive tickets.
- Use proactive chat on checkout pages — it often saves abandoned carts.
- Track response times and aim to cut them by 20%.
- Train your team to keep replies empathetic, not robotic, tone matters more than you think.
Wrapping It Up
Customer support isn’t just about solving problems. It’s about building trust and giving customers confidence to shop with you again. The right Shopify helpdesk app helps you do that faster, smarter, and with less stress.
- Want budget-friendly? Go with UVdesk.
- Want enterprise-grade? Try Zendesk.
- Want modern AI + affordability? Kim.cc is your best bet.
- Want live chat power? Pick Re:amaze.
- Want deep Shopify integration? Choose Gorgias.
Whatever you choose, remember: great support is part of your brand. Just ask brands like Glossier or Gymshark, customers don’t just buy the product, they buy the experience.